Shipping policy
Shipping Policy
Last Updated: May 28, 2026
Thank you for shopping with PlaynovaUSA.
We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding production, processing, shipping, and delivery expectations.
Company Information
PlaynovaUSA
Fulfillment & Customer Support:
TOP SECRET DISTRIBUTION
A PerfectvilleUSA Company
235 Mitchell St SW
#300
Atlanta, GA 30303
Email: support@playnovausa.com
Order Processing
Orders are processed after payment has been successfully received and verified.
Most orders enter production and fulfillment within 1 to 3 business days.
During product launches, special releases, holidays, or high volume periods, processing times may be extended.
Orders are not processed on weekends or major holidays.
Production Time
Many PlaynovaUSA products are produced specifically for each customer after an order is placed.
Estimated production time is generally:
• 3 to 7 business days for standard products
• 5 to 15 business days for specialty products, custom items, or limited releases
Production timelines are estimates and may vary based on demand and inventory availability.
Shipping Time
Once production is complete, shipping times generally range between:
United States
• Standard Shipping: 3 to 7 business days
International Orders
• Standard International Shipping: 7 to 21 business days
Actual delivery times may vary based on destination, customs processing, carrier performance, weather conditions, and other factors outside our control.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear within carrier systems.
Shipping Rates
Shipping rates are calculated at checkout based on:
• Package weight
• Product quantity
• Shipping destination
• Selected shipping service
Any applicable shipping charges will be displayed before completing your purchase.
International Orders
Customers are responsible for any duties, taxes, customs fees, import fees, or government charges imposed by their country.
PlaynovaUSA is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
PlaynovaUSA is not responsible for orders delayed, lost, returned, or misdelivered due to:
• Incorrect addresses
• Missing apartment numbers
• Incorrect postal codes
• Invalid contact information
If an order is returned because of incorrect information provided by the customer, additional shipping charges may apply before reshipment.
Lost Packages
If a package is believed to be lost in transit, please contact us within 7 days of the estimated delivery date.
Our support team will investigate with the shipping carrier and determine an appropriate resolution.
Delivered But Not Received
If tracking shows that a package has been delivered but you cannot locate it, please:
• Verify the shipping address provided at checkout
• Check with household members, neighbors, building management, or mailrooms
• Contact the shipping carrier directly
PlaynovaUSA is not responsible for stolen packages after confirmed delivery by the carrier.
Damaged Shipments
If your order arrives damaged, please contact support@playnovausa.com within 7 days of delivery.
Please include:
• Order number
• Photographs of the damaged item
• Photographs of the packaging
• Description of the issue
Our team will review the claim and provide an appropriate resolution.
Shipping Delays
While we strive to meet all estimated delivery times, delays may occur due to:
• Weather events
• Customs inspections
• Carrier disruptions
• Natural disasters
• Labor shortages
• High volume periods
• Other circumstances beyond our control
Shipping estimates are not guaranteed delivery dates.
Multiple Item Orders
Orders containing multiple products may be shipped separately depending on inventory availability and fulfillment requirements.
If this occurs, tracking information will be provided for each shipment.
Contact Us
For shipping questions or assistance regarding your order, please contact:
PlaynovaUSA
TOP SECRET DISTRIBUTION
A PerfectvilleUSA Company
235 Mitchell St SW
#300
Atlanta, GA 30303
Email: support@playnovausa.com